Privacy Notice

Superfast Leicestershire Privacy Notice

What Information do we need from you?

We need to know the following about you: name, email address, telephone number and postcode

Why do we need this?

We need this information so that we are able to provide you with up to date information about your broadband connection. You telephone number and postcode will tell us which exchange and green roadside cabinet you are connected to and whether you have fibre broadband available in your area.

Should you make an enquiry with us we also need to use your contact details to get in touch with you through your preferred method.

If you choose to opt in to project updates on our ‘Keep me in the loop’ page, we will use your email address to keep you informed about the latest changes, developments and news on the Superfast Leicestershire project as well as other relevant digital changes.

 

Why are we allowed to process your information?

Data protection law allows us to process your information within certain conditions. In this case we are using your consent as the lawful condition for us to do this.

We also need an appropriate lawful reason to process sensitive data. In this case we are processing your sensitive personal data because you have given your consent.

 

Who will we share this with?

Sometimes we need to share your information with others. We will only do this when it is necessary in order to provide you with information or offer you a fibre broadband service, or if we are required to do so by law. We do not plan to share it with anyone else or use it for anything else. When it is necessary, we may disclose your personal information to the following organisations: Openreach (our current network supplier) BT (our current partner), Newzapp (our email marketing system) and Cyber Media (our website host).

We will take all reasonable steps to prevent the loss, misuse or alteration of your personal information. Only the people who need to see your personal information will be allowed access to it. Data is stored securely and password protected. We will not send your information outside of the UK.

How long will we keep it for?

We will only keep this information for as long as necessary or as the law requires.

For general enquiries we will hold onto your information until your query has been answered and you are satisfied with the response received. Once resolved, your query will be held, securely stored on our Outlook system for a maximum of two years. In some cases we may need to keep a record of conversations if there is a legal requirement to do so. We will let you know if this is the case.

For marketing purposes we will keep your data for as long as you remain opted-in. You can unsubscribe at any time by using the unsubscribe button contained within the emails you receive or by emailing broadband@leics.gov.uk to request to be removed from project updates and news emails.

What if something changes?

If the information you have provided changes or your circumstances change, please contact Superfast Leicestershire by email on broadband@leics.gov.uk or by phone on 0116 305 6179 . If we need to change something like who we want to share this information with, we will contact you to let you know.

What else would you like to do?

We would also like to use your information to evidence how well areas are performing. We will use your postcode information in big data sets which allows us to evaluate how the project is developing.

What are your rights?

You may request to see a copy of the personal information we hold about you. The law also provides you with other rights regarding your information including some around; correction of inaccurate data, objection to processing, moving your information to somewhere else, and in some cases, getting your information deleted.

If you are unhappy with the way your data is being handled or if you need to contact Leicestershire County Council’s Data Protection Officer, please contact the Information Governance Team:  informationgovernance@leics.gov.uk

If you are not satisfied with any response you may receive from us based on a complaint or concern about your personal information, you then have the option of contacting the Information Commissioners Office to take that complaint further.  The Information Commissioners Office does like to see that you have raised a complaint with the Council first and received a response before contacting them.  If you do wish to contact them, the address details can be found below:

The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire.  SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

Website: www.ico.org.uk

Email: casework@ico.org.uk