Universal Service Obligation
From 20th March 2020, if you can’t get a download speed of 10 Mbit/s and an upload speed of 1 Mbit/s, you can request an upgraded connection. Ofcom’s broadband universal service obligation (USO) will give people in the UK the right to request a decent and affordable broadband connection. eligible homes and businesses will be able to request a connection,
For more information, please visit Ofcom’s website.
Please visit BT’s Broadband Universal Service page for more information.